Purchasing a watch from us
All in stock items are dispatched the same day if ordered and payment has cleared before 12pm.* If you have purchased a pre order item, the delivery estimate will be indicated on your order acknowledgement email.
Delivery is generally processed by UPS, although on occasion, this may not be possible and another reputable delivery company may be used. Delivery is always fully insured and trackable. We are also open to requests for delivery to be made by other delivery companies but please contact us before placing an order to check.
Returns and Warranties
All of our watches include a 1 year Watch Buyers warranty (where manufacturers warranty is not already included) Please contact us for the warranty status of individual watches. *Terms and conditions apply. A full description will be sent with the receipt for the item.
Our IN STOCK watches also include a 5 day no quibble refund policy, when purchasing online, to ensure that you are happy with your item. Goods must be returned at your own cost and in the same condition in which they were sent within this period.
Watches that are “AVAILABLE TO ORDER” are ordered from an external supplier on a bespoke per order basis. Due to this, returns based on any reason other than defects, faults or incorrect items may not be possible. If you decide that you do not like the item then an exchange may be possible so please get in contact. We cannot always return your item to our supplier as it is ordered based on a discount pre-agreed between the suppliers and in turn you the customer. This is not a service designed for customers looking try on an item prior to keeping or returning as there are cost implications to our company which may affect our future ability to offer the prices that we do . Please ensure that you are happy with your choice of watch PRIOR to placing your order. You may receive a form that requires an electronic signature after placing your order acknowledging that you agree to this and are happy to opt out of the Distance Selling Regulations in the UK. We may only enforce this with said further email on particularly unusual and harder to sell models or very expensive models. We strongly recommend viewing the watch in person beforehand. In any event please get in touch and we will do our best to help.This does not affect your normal legal rights.
Please ensure that you are happy with your choice of watch PRIOR to placing your order. You may receive a form that requires an electronic signature after placing your order acknowledging that you agree to this. We recommend viewing the watch in person before hand.
Watches are indicated on individual listings with either IN STOCK (Usually dispatched within 24 hours) or AVAILABLE TO ORDER. If you are unsure however, please feel free to ask.
*Please note: We are unable to dispatch orders on Sundays due to the store being closed. All items ordered on these days will be dispatched the next working day.
Selling a watch to us
Free Courier Service
If you require we can arrange to collect your time piece most week days from your home or office at no extra charge (dependent on the value of our estimate). You will be able to track your delivery online. Your watch is insured up to a maximum offer of £50,000 whilst in transit. Alternatively, we can send you our pre-paid special delivery pack and you can send to us from your local post office. The Royal Mail has an insurance ceiling of £2500 per package. Do not worry your watch is still covered up to a maximum offer of £50,000 by our commercial insurance policy. In the unfortunate event of loss through postage, we will pay you the offer amount as agreed and make a claim ourselves. But, please feel assured that we have not lost an item yet.
Sending the watch to us yourself
If the courier service is not convenient for you, or your watch is not eligible for free collection, you may wish to send the item to us yourself. Please send the item to the following address;
Unit 14 The Marlands Shopping Centre
For security, and so as not to draw unwanted attention, we recommend not addressing the package to 'Watch Buyers'. Don't worry, the item will still get here, but please let us know that you are sending it in so we know when to expect it.
Bringing the watch in store
You are also more than welcome to bring the item in store to see us in person. However, we request that you make an appointment first so that we can ensure someone is free to assist you. We recommend that you also allow approximately 1 to 2 hours for everything to be completed.